| Here at WestCoastPower.org,
a division of Dena Import & Export Ltd. our customers are our #1 value,
mostly because we're customers ourselves. We know what it's like to shop
online and think... "Who am I ordering from? When will my product arrive?"
or "Oh, wait... I placed my order but now I have a question! What do I do?
No phone number to call? Sheesh! Will I ever be able to trust anybody EVER
again???" Ok. Perhaps that's a bit of an exaggeration, but seriously, we understand the uncertainties of online shopping. We also know how we'd like to be treated, and that's what our business is based on - doing for our customers exactly what we'd like other businesses to do for us: provide certainty and comfort with the order, exceptional prices, high quality products and speedy delivery. And if you have concerns, there are actual people here to help. We're just following our Golden Rule, Folks! We are a Vancouver, BC based company serving customers all across Canada and the United States.
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| Here is how you can contact us: |
|
Canada Head Office |
United States Mailing Address |
| West Coast Power 255 Newport Drive Suite 612 Port Moody, BC V3H 5H1 Canada
|
West Coast Power 702 Kentucky St. #153 Bellingham, WA 98225 United States
|
| US and Canada Toll Free | 1-888-898-3362 (Monday to Friday 9am to 5pm PST) |
| Outside US and Canada | 001-604-946-1616 |
| Fax | 1-866-406-0132 |
| CustomerService@WestCoastPower.org | |
| Shipping Information |
| We offer free shipping on
every order placed on our website. Regardless of what the order total is, we
ship for free to anywhere in USA and Canada. Our standard free shipping
takes anywhere from 2 - 7 business days to be delivered based on where you
are shipping the item too. We also offer Express shipping for $14.95 if you need your product faster which takes 1 - 3 business days based on the shipping address. All the orders are shipped from Vancouver, BC using Canada Post. All the parcels shipped include insurance to cover any loss or damaged package.
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| Refund, Exchange Policy |
| We offer a 30 day refund
policy. If you are not fully satisfied with your purchase, simply ship it
back to us and we will gladly issue you a full refund. Unlike other stores,
we do not charge you any restocking fee and you only pay for the shipping
the product back to us. In an even that you need to return an unwanted or damaged product back to us, please call us toll free @ 1-888-898-3362 or send us an e-mail @ CustomerService@WestCoastPower.org and we will give you the return instruction and an RMA number.
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| Warranty |
| All products sold through our
online store come with 1 YEAR replacement warranty. If the product fails to
work within the first year, we will gladly replace it with a new one. In an event that you need a replacement, simply give us a call @ 1-888-898-3362 or send us an e-mail @ CustomerService@WestCoastPower.org and we will send you the instruction on how to return the defective item.
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